T's & C's

Terms

Please read our T&C’s carefully before purchasing, by purchasing with Tiddly Prints you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Tiddly Prints own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Tiddly Prints website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Tiddly Prints you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Currency pounds sterling.

Payment

All payments made through our website are handled securely through PayPal

Any contract for purchases made through the website will be with Tiddly Prints. Tiddly Prints must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

You will be advised on an estimated dispatch date upon placing your order. Please allow up to 28 days from the date we receive your useable prints back to the studio to receive your finished item of jewellery.

Print kits will be sent out within 2 working days of receiving your order by Royal Mail first class postage.

Your finished item will be sent via Royal mail First class recorded delivery for an additional charge of £3.50. This is fully insured and will require a signiture upon receipt. Gift vouchers will be delivered via Royal Mail first class at a cost of £1.

Should your order not arrive, please contact Tiddly Prints, a full refund or a replacement will be offered once 15 days (for UK orders) has elapsed.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard. Please be aware before placing your order that all of our items are entirely handmade and custom made to order. We cannot accept returns unless the item is faulty or differs substantially to that described on the website. If you believe your item to be faulty or to differ substantially, please contact us and we will arrange to replace your item or issue a full refund. All items are entirely hand made and as a result no two items will be the same. We will always place the prints and engraving where we feel they will look best.

Please ensure all prints are labelled correctly with the name of each individual clearly marked. We cannot take any responsiblity for any engraving mistakes made on your jewellery if prints are not labelled by yourself prior to returning to us.

By returning your prints to us you are agreeing that you are happy for us to use them on your jewellery. If you are not happy and wish to take some more prints you can purchase additional wipe sets or moulding compound from our shop and try again. If you decide after a few goes at print taking that you do not wish to proceed with your order then you can contact us for a full refund of the price of your purchased jewellery, minus £1.00 to cover the cost of posting your first kit and £5 for every kit sent with your order.

We will always use the prints we feel will give the best results on the finished jewellery item. If there is a print you would particularly like us to use, please mark clearly with a tick or cross next to the print. Once this print has been transfered onto your jewellery, this cannot be changed.

Prints will be placed on the jewellery in the way that we feel will look best on your finished jewellery. If you wish prints to be placed in a specific way then please indicate this clearly on the back of your print paper. We suggest drawing a diagram to avoid any confusion. By asking us to place your prints in a specific way, you should understand that this is not necessarily what will work best or look the most aesthetically pleasing. We cannot change this layout once your jewellery has been made should you not be happy with the placement you specified.

Engraving will be placed where we feel it will fit and look best. If you want any engraving placed in a certain area of your jewellery then please specify this clearly using a diagram on the back of your print paper.

You may cancel your order and receive a full refund from the moment you place your order up until the point any kits are posted out to you. You may cancel order at any point within the fourteen day period commencing from the day you place your order. Your right to cancel is unconditional.  Should you cancel your order after any kits have been posted out to you then a full refund minus a £1.00 postal charge and a £5 charge per kit will be issued.

If work has already commenced on your handmade item, we are unable to issue a refund.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

 

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Tiddly Prints In this case, please refer to the returns section of this document.

Contact Details:

Tiddly Prints

Lindsey Newman / Helen Evans

44 Tyler Hendy, Miskin, CF72 8RZ

tiddlyprints@gmail.com

07896998579

Last edited: October 2015